mrstillys.co.uk may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time at its sole discretion. If an order is cancelled, any payment made for the products will be refunded in full. This does not affect your Statutory Rights.

Price
The price for each product will include V.A.T at the current rate of 17.5%.

You will be notified of the delivery costs before we take payment.  Delivery charges are based on the size of your order and the delivery address you specify. 

Prices are quoted by mrstillys.co.uk in UK pounds - Please note that both charges and refunds are in UK pounds and mrstillys.co.uk Ltd cannot be held responsible for any loss due to exchange rate fluctuations. 

Non-EU customers are responsible for Import Duty/Tax in their respective countries. Unfortunately we cannot advise you what these costs will be - please consult your local customs office for more information. 

Payment
You must pay for your order before it is delivered and you can do so by cheque, gift voucher or Postal order. The only exceptions to this are for corporate accounts where it is pre-agreed by mrstillys.co.uk that the company can pay by invoice. Invoice terms are 30 days.

Cheque or Postal order
In the UK, you may pay by cheque or postal order if you wish. 
Please make cheques payable to Tilly Confectionery Limited and remember to include postage. Please also send us a covering letter detailing your order, cheque guarantee card number, guaranteed amount, expiry date, contact details and delivery address. 

mrstillys.co.uk Gift Vouchers
Gift vouchers must be redeemed online at mrstillys.co.uk or by phone within 1 year of purchase and cannot be used for orders already placed. 

If the value of the order exceeds the value of the mrstillys.co.uk gift voucher, the balance must be paid by cheque or postal order. 

Unused balances will be held within the recipients voucher for the same period. 

Vouchers have a cash redemption value of 0.001p. 

Specific Terms and Conditions apply to the sale and use of mrstillys.co.uk Gift Vouchers

Free Sample
The mrstillys.co.uk "Free Sample" offer is subject to one free sample per household and is available to UK residents only.

Availability 
Because mrstillys.co.uk are manufacturers, we can guarantee availability of our products 99% of the time. 


Delivery
mrstillys.co.uk delivers to destinations inside and outside the UK. Please call or email us for a quote.

You will be notified of the delivery costs before we take payment. 

Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company should contact you by telephone once your products are in customs to let you know the charge due or else you should consult your local customs office. Unfortunately we cannot advise you what these charges will be and mrstillys.co.uk is not responsible for them. 

UK orders are despatched either by Royal Mail (1st or 2nd Class) or by Courier. Our couriers require a signature and operate between 9am and 5pm on weekdays only, so please specify an address where someone will be able to sign for your products between these hours. 

We will make every effort to deliver within the time stated on mrstillys.co.uk but we will not be liable for any loss caused to you by late delivery. 

If the products are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try and ensure that you receive your order, as quickly as possible, or if you wish you may cancel your order and we will refund the money you have paid. Please note that while items sent by Royal Mail usually arrive within 2-3 days, Royal Mail stipulate that only items still not delivered after 15 working days can be officially classified as lost. 

Please order from mrstillys.co.uk with enough lead-time to prevent any loss or disappointment resulting from the delivery time as mrstillys.co.uk cannot be responsible for this. 

This does not affect your statutory rights as a consumer. 

Copyright and Trade Marks
mrstillys.co.uk does not give you any right or interest in any copyright or intellectual property rights in any product nor the right to copy them. 

The copyright in mrstillys.co.uk and the content of all the software, web site and pages relating to the mrstillys.co.uk web site is owned by, or licensed to mrstillys.co.uk, unless otherwise specified and may not be used, copied or altered without our express consent.  Copyright extends to the design, look and feel of mrstillys.co.uk, all photographs on it and its marketing materials. 

You may use mrstillys.co.uk for private and personal non-commercial use only - i.e. to view, copy and print portions of mrstillys.co.uk for the sole purpose of placing orders. The materials on mrstillys.co.uk may not be used for any other purpose. 

mrstillys.co.uk and our logos are trade names or trademarks of mrstillys.co.uk and may not be used by anyone else without our express permission. We own the registered trademark in the name "mrstillys" and we are also the owners of unregistered trade mark rights in them. 

However, mrstillys.co.uk does not make any warranty or representation in respect of any other trade mark and the trademarks of the brands featured on mrstillys.co.uk belong to their respective owners. 
Privacy and Data Policy 

mrstillys.co.uk makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998. 

When you place an order, we may ask you for certain information and you may submit personal data to mrstillys.co.uk (for example your name, phone number, postal address, email address, contact and bank / credit card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to: 
a. process your order; 
b. provide you with an up to date, efficient, and reliable service; 
c. help fraud prevention i.e. we check card details with our credit agency and reserve the right to refuse orders on that basis (your credit rating can be checked for a nominal fee with the main UK agencies Equifax and Experian); 
d. open and run your account; 
e. administer prize draws; 
f. provide a more personal shopping experience. 

By making an order and submitting your data you agree to this use. 

From time to time we also monitor and record telephone calls for training purposes and to improve the service to you. 

We will never collect sensitive information about you without your explicit consent. 

Marketing Communications
If you have used the mrstillys.co.uk web site before or have ordered products from mrstillys.co.uk before it is possible that we have this information already and it is being used to contact you about offers, events, items or related activities that you may find useful. If you are an existing customer we will continue to keep you informed unless you tell us not to. 

If you are a new customer we will give you the choice (for example once you have placed an order) whether or not you want us or other reputable companies to contact you about future offers, events and new products or related activities that you may find useful. We will not bombard you with emails, but we'd like to keep you informed of the developments on mrstillys.co.uk. 

We do not sell, trade or rent your personal information to other companies but from time to time we may want to share data with other reputable companies both within and outside the European Union who may have interesting offers and information for you. 

mrstillys.co.uk will not send you any marketing emails or pass your information on to third parties unless you give us your consent, or unless we have it already. 
Where requested please therefore check the relevant box marked: 

Cookies
In order to improve our service and mrstillys.co.uk we may use a device known as a 'cookie'. Cookies are a means by which information relating to your Internet activity (such as whether you have visited mrstillys.co.uk before) is recorded on your hard drive and used by us to improve mrstillys.co.uk and the products and services available to you. 

If you do not wish for us to use cookies when you use mrstillys.co.uk please adjust your Internet browser settings to not accept cookies. Your computer's help file should tell you how to do this. 

Your Privacy
mrstillys.co.uk is registered with the Information Commissioner in accordance with the Data Protection Act 1998. 

If you have any questions or comments about privacy or the mrstillys.co.uk privacy policy, or if you already have submitted information that you do not wish us to have or if you think that mrstillys.co.uk has cookies or data about you that you don't want us to use or that is incorrect please contact us at the address below, by telephone (on 01259 751846) or email ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) and the information will be corrected as soon as possible or removed from our database as you request. 

Refunds
We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights. 

We will try to attend to all returns as soon as practically possible. 

Unwanted products
We try to select and package the products as well as possible to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the product to us at the postal address below within 30 days of receipt. 

In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs. 
For help with items later than 30 days after your initial purchase please email us for more information. 
This does not affect your Statutory Rights. 

Returning of Faulty products
Please contact us by telephone (on 01259 751846) or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it to inform us of your wish to return products. 

We may allocate you with a Returns Code which should be included with the package to improve processing of your return. 

We may also advise you how to send the item back to us. Occasionally items may have to be picked up by a courier service. Otherwise, please use a secure delivery method which requires a signature upon receipt (such as via Royal Mail First Class Recorded Delivery) and return to: 

Tilly Confectionery Ltd
Customer Returns
Unit 8, Barnpark Business Estate
Tillicoultry
Clacks
FK13 6BP
You will be responsible for the returned products until they reach us. 

mrstillys.co.uk Responsibilities
mrstillys.co.uk will provide its services with reasonable skill and care but does not give any guarantees, warranties or representations in respect of any other person's services. 

Because of the nature of the Internet,  mrstillys.co.uk provides and maintains mrstillys.co.uk on an "as is", "as available" basis and makes no promise that use of mrstillys.co.uk will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control. 

Our website may contain links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites. 

Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law. 

You will be responsible for any breach of these terms by you and if you use mrstillys.co.uk in breach of these terms you will be liable to and will reimburse mrstillys.co.uk for any loss or damage caused as a result. 

These terms above shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall they exclude or limit mrstillys.co.uk's liability for death or personal injury resulting from neither its negligence nor any fraudulent representation. 

mrstillys.co.uk will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of God. 

These terms do not affect your statutory rights as a consumer which are available to you. 

Subject as aforesaid, to the maximum extent permitted by law, mrstillys.co.uk excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to mrstillys.co.uk and mrstillys.co.uk shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to: 
any incorrect or inaccurate information on Mrstillys.co.uk; 
any interruptions to or delays in updating mrstillys.co.uk; 
the infringement by any person of any Intellectual Property Rights of any third party caused by their use of mrstillys.co.uk or any product purchased through mrstillys.co.uk; 
any loss or damage resulting from your use or the inability to use the mrstillys.co.uk web site or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control; 
any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong; 
any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing, using or downloading mrstillys.co.uk, or from transmissions via emails or attachments received from mrstillys.co.uk or its licensees and affiliates; 
the availability, quality, content or nature of the other sites on the Internet that are owned and operated by third parties ("External Sites") to which mrstillys.co.uk link and web sites located on or through any External Site nor for any transactions involving External Sites (including as to 'cookies', personal data, confidential information, or purchases of domain names or other services). You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links, web site or transactions; 
all representations, warranties, conditions and other terms which but for this notice would have effect. 

General
mrstillys.co.uk may change or withdraw any part of mrstillys.co.uk, or may refuse you access to the web site at any time if we consider it necessary. 

mrstillys.co.uk may also terminate this Agreement and immediately remove, cancel or suspend access to and use of mrstillys.co.uk upon breach of any part of these Terms whatsoever. 

Termination shall be without prejudice to mrstillys.co.uk's other rights. 

mrstillys.co.uk acts as principal on its own account and not as agent for you or any other person. 
If mrstillys.co.uk does not enforce any provision of this agreement such will not be considered a continuing waiver. 

In the event that any part of these Terms is held to be unenforceable, such part will at mrstillys.co.uk's option be construed as far as possible to reflect the parties' intentions and the remainder of the provisions will remain in full force and effect. 

These Terms constitute the full agreement between you and mrstillys.co.uk and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed. 

Since we are principally aiming mrstillys.co.uk at the UK and EU market, we cannot guarantee that it accords with local laws of any other countries (though we will try to make sure it does). 

Under the UK Criminal Justice Act 1988 it is an offence to sell knives and certain bladed or pointed articles to persons under 16 years of age. 

Use of mrstillys.co.uk and these terms are subject to the laws of England and the jurisdiction of the English Courts. 

Contacting www.mrstillys.co.uk
If you would like help when ordering, information about a product, a request for a product or if you would just like to provide us with feedback on our service, please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . 

You can also contact us: 
By post at: Tilly Confectionery Ltd
Unit 8, Barnpark Business Estate
Tillicoultry
Clacks
FK13 6BP

by fax to 01259 751846

by telephoning 01259 751846 between the office hours of 9am and 3:00pm, Monday to Friday.